How Amazon improved delivery speed through input metrics
Amazon has been working to improve the speed of delivery for more than two decades. How did they do it? It wasn’t the result of a single initiative or innovation. It was a continuous effort to improve input metrics related to the speed of delivery — the “click-to-deliver time.” This metric was broken down into […]
by Bill Carr
Understanding input metrics to improve Amazon’s system
DEFINE is the first step in the Six Sigma process DMAIC. As Donald Wheeler explains in his book Understanding Variation, “…before you can improve any system, you must understand how the inputs affect the system’s outputs. You must be able to change the inputs and possibly the system itself to achieve the desired results. This […]
by Bill Carr
Introducing the open-source Amazon weekly business review app
Every week, Amazon executives huddle in a room and analyze hundreds of metrics to gain insights into the customer experience and maintain an operational grasp of their complex businesses. During my tenure as a VP at Amazon, I experienced firsthand how the Weekly Business Review (WBR) process transformed the company’s operational efficiency. Today, I’m excited […]
by Bill Carr
Reducing cognitive load with Amazon weekly business reviews
Jeff Bezos once said, “Humans are unbelievably data efficient. You don’t have to drive 1 million miles to drive a car, but the way we teach a self-driving car, you have to drive a million miles.” During my 15 years as VP of Digital Media at Amazon, I recall several instances when Jeff sought to […]
by Bill Carr
Using Six Sigma and DMAIC to improve Amazon operations
In the early 2000s, Amazon’s business had become much more complex. We were no longer just a bookstore. We were selling electronics, DVDs, toys, apparel and more. We had six fulfillment centers in the United States instead of two. Additionally, we had expanded internationally to the UK, Germany, and Japan. We had grown from a […]
by Bill Carr
Launch of input metrics mastery online training course
Colin Bryar and I are pleased to announce the launch of our first online training course: Input Metrics Mastery: https://lnkd.in/gCuWZkHZ This course will enable you to: 1. Achieve a deep understanding of the concept of input metrics 2. Identify input metrics for your business, product, operation, or function 3. Measure and Analyze your inputs 4. […]
by Bill Carr