Introducing the open-source Amazon weekly business review app
Every week, Amazon executives huddle in a room and analyze hundreds of metrics to gain insights into the customer experience and maintain an operational grasp of their complex businesses. During my tenure as a VP at Amazon, I experienced firsthand how the Weekly Business Review (WBR) process transformed the company’s operational efficiency. Today, I’m excited […]
by Bill Carr
Reducing cognitive load with Amazon weekly business reviews
Jeff Bezos once said, “Humans are unbelievably data efficient. You don’t have to drive 1 million miles to drive a car, but the way we teach a self-driving car, you have to drive a million miles.” During my 15 years as VP of Digital Media at Amazon, I recall several instances when Jeff sought to […]
by Bill Carr
Implementing Amazon leadership principles in your company
What differentiates Amazon’s Leadership Principles (LPs) from nearly every other company? Why are they such an effective management tool, and why are they a crucial contributor to Amazon’s phenomenal success? The short answer is that they are woven into every aspect of how everyone at Amazon works, thinks, and acts every hour of every day. […]
by Bill Carr
Using Six Sigma and DMAIC to improve Amazon operations
In the early 2000s, Amazon’s business had become much more complex. We were no longer just a bookstore. We were selling electronics, DVDs, toys, apparel and more. We had six fulfillment centers in the United States instead of two. Additionally, we had expanded internationally to the UK, Germany, and Japan. We had grown from a […]
by Bill Carr
Launch of input metrics mastery online training course
Colin Bryar and I are pleased to announce the launch of our first online training course: Input Metrics Mastery: https://lnkd.in/gCuWZkHZ This course will enable you to: 1. Achieve a deep understanding of the concept of input metrics 2. Identify input metrics for your business, product, operation, or function 3. Measure and Analyze your inputs 4. […]
by Bill Carr
Overcoming fear of writing with Amazon narrative practice
Jeff Bezos once said that switching from PowerPoint to writing narrative documents was one of the best decisions Amazon ever made. Today I work with companies to help them implement this and other Amazon best practices. The biggest impediment to making this change is the fear of not being able to write well. The best […]
by Bill Carr
scalable hiring processes behind amazon’s growth
Amazon’s hiring growth is record setting. They could not have pulled this off without a set of repeatable, scalable processes for hiring. You can learn more about that process and more in our upcoming book, Working Backwards. www.workingbackwards.com
by Bill Carr
Introducing working backwards the amazon management method
Jeff Bezos once said, “Amazon doesn’t have one big advantage, so we have to braid a rope out of many small advantages.” In doing so, Amazon created a new management method that was both radically different and a huge driver of Amazon’s success. My coauthor Colin Bryar and I are proud to announce Working Backwards. […]
by Bill Carr